Technical Support Engineer
Tasks
- Analyze and resolve customer problems
- Collaborate with engineering and product teams
- Contribute to process improvements
- Document troubleshooting steps and solutions
- Manage support cases from intake to resolution
- Mentor junior engineers
- Participate in on-call rotations
- Reproduce customer issues in lab environments
- Troubleshoot complex technical issues
Perks/Benefits
- Collaborative environment
- Health insurance
- Learning and certification support
- Professional growth opportunities
Skills/Tech-stack
AWS | Application troubleshooting | Azure | Communication | DNS | Firewalls | GCP | IDS | IPS | Linux | Log Analysis | PKI | Problem Solving | Routing | SIEM | SQL | SSL | TCP/IP | TLS | VPN | Virtualization | Windows
Education
N/A
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