Technical Support Engineer
Melbourne
AUD 74K-90K (estimate) Mid-level Full Time Found 4d ago
Tasks
- Collaborate with teams to resolve issues
- Conduct internal training and mentoring
- Contribute to knowledge base content
- Document customer call trends
- Handle Level 2 escalations
- Participate in on-call rotation
- Provide phone and email support to customers
- Report bugs and defects
- Research and resolve issues using knowledge base and labs
- Troubleshoot installation, upgrade, network, and Active Directory issues
- Validate bugs in test environments
Perks/Benefits
Skills/Tech-stack
Communication | Customer support | Docker | Documentation | JSON | Java | Kubernetes | Load balancers | Networking | OpenSSL | Organization | PKI certificates | Problem Solving | REST API | Self-motivation | Teamwork | Troubleshooting | Unix
Education
Language: en |
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