Technical Support Engineer

Mexico

Mid-level Full Time

@ M...

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Found 20d ago

Tasks

Build and maintain knowledge base
Collaborate with product, sales, and marketing teams
Follow up on customer issues and introduce new features
Manage customer tickets and urgent requests according to SLAs
Monitor social media and provide support
Support customer implementation and production
Troubleshoot reproduce and analyze technical issues
Update internal databases with resolutions and findings

Perks/Benefits

Skills/Tech-stack

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Technical Support Engineer

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