Technical Support Engineer

Raleigh, United States

USD 60K-98K (estimate) Mid-level Full Time

@ Q...

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Found 1d ago

Tasks

Assist with customer interaction lifecycle support
Coordinate with development and QA for issue resolution
Manage customer service requests
Monitor and analyze logs using Splunk
Perform security focused troubleshooting
Provide technical support via phone, email, and WebEx
Support Qualys Cloud Agent and Qualys services
Troubleshoot network and protocol issues

Perks/Benefits

Bilingual support English and Spanish

Skills/Tech-stack

Education

N/A

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Technical Support Engineer

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