Technical Support Engineer
Tasks
- Analyze application and system logs for root cause
- Communicate clear technical updates to customers
- Escalate issues with actionable context and debugging data
- Identify ticket patterns and suggest product or process improvements
- Maintain and improve internal runbooks and documentation
- Own and resolve technically complex customer issues end to end
- Reproduce issues and isolate variables
- Troubleshoot APIs integrations logs and infrastructure
- Validate expected vs actual system behavior with Product and Research
Perks/Benefits
- 401k
- Dental insurance
- Flexible time off
- Fully remote
- Health and wellness benefits
- Home office stipend
- Internet and phone stipend
- Learning and development fund
- Paid Company Holidays
- Vision insurance
Skills/Tech-stack
APIs | AWS | Authentication | Azure | Cloud platform | Debugging | Docker | GitHub | Google Cloud | Google Cloud Platform | Integration debugging | Jira | Kubernetes | Logs | Python | SAML | SSO | SSO/SAML | Scripting | Ticketing systems | Troubleshooting | Zendesk
Education
N/A
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