Technical Support Engineer

United States; Remote, MST or PST R

USD 114K-166K (estimate) Mid-level Full Time

@ K...

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Found 1d ago

Tasks

Analyze logs system behavior and configurations
Author knowledge base articles for resolution reuse
Collaborate with cross-functional teams to resolve incidents
Diagnose and troubleshoot customer reported incidents
Follow escalation procedures for high impact incidents
Maintain support case documentation in CRM
Manage cases through resolution with clear updates
Recommend preventative product usage and configuration best practices
Reproduce issues in lab environments
Resolve complex customer technical issues

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Technical Support Engineer

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