Technical Support Engineer
United States; Remote, MST or PST
R
USD 114K-166K (estimate) Mid-level Full Time
Tasks
- Analyze logs system behavior and configurations
- Author knowledge base articles for resolution reuse
- Collaborate with cross-functional teams to resolve incidents
- Diagnose and troubleshoot customer reported incidents
- Follow escalation procedures for high impact incidents
- Maintain support case documentation in CRM
- Manage cases through resolution with clear updates
- Recommend preventative product usage and configuration best practices
- Reproduce issues in lab environments
- Resolve complex customer technical issues
Perks/Benefits
- Global benefits coverage
- Global volunteer day
- Mindfulness app membership
- Paid parental leave
- Paid time off
- Second Friday day off
- Volunteer days off
- Wellness allowance
Skills/Tech-stack
Case management | Customer support | Incident Management | Linux | Log Analysis | SQL | Troubleshooting | Windows server
Education
N/A
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