Technical Support Specialist 2
Tasks
- Analyze configuration data
- Consult technical documentation and release notes
- Develop and maintain team training materials
- Escalate high profile cases until closure
- Identify bugs through testing
- Isolate and solve customer problems
- Manage customer communications and expectations
- Provide customer education
- Publish knowledge based articles
- Recommend corrective actions
- Replicate customer issues in lab
- Troubleshoot FortiEDR and FortiEndpoint
Perks/Benefits
- Critical illness insurance
- Disability insurance
- Employee & family assistance plan
- Flexible leave
- Group Registered Retirement Savings Plan
- Health days
- Health spending account
- Life insurance
- Medical, dental & vision coverage
- Paid time off
- Personal spending account
Skills/Tech-stack
ARP | DHCP | DNS | Detection and Response | Detection and prevention | Endpoint Detection and Response | Endpoint detection | Firewall | ISO 27001 | Incident Response | Intrusion Detection | Intrusion detection and prevention | Kerberos | Linux | MacOS | Mitre Attack | Network Troubleshooting | Public Key Infrastructure | Public key | SAML | Security incident | Security incident response | TCPIP | TLS | VPN | Virus scanning | Windows | Zero Day
Education
N/A
Regions
Countries
States
Related jobs
-
Firmware Verification Specialist CAD 68K-84KAdvancedTCA | BIOS | Case design | Computer hardware | FirmwareCompany-paid medical, dental & vision | Critical illness insurance | Disability insurance | Employee & family assistance plan | Flexible leave policiesMid-level Full TimeBurnaby, BC, Canada1d ago
-
Access Management | Ansible | Azure AD | Bash | Configuration ManagementHealth insurance | Hybrid work | Paid time off | REER Retirement Plan | Wellness programsSenior-level Full TimeMontréal, Québec, Canada1d ago
-
Access Control | Application Security | Authentication | Business Continuity | Business Continuity PlanningSenior-level Full TimeToronto, ON, Canada1d ago
-
Analyst, Technical Support - Hybrid CAD 60K-75KAzure AD | BitLocker | Conditional Access | DHCP | DNSCareer growth opportunities | Exclusive discounts | Health spending account | Hybrid work model | Team events and incentivesMid-level Full TimeSupport Office - Ontario, Canada1d ago
-
Specialist, Cybersecurity Operations CAD 84K-105KAzure AD | Azure Security | Burp Suite | CIS Benchmarks | CIS ControlsAnnual paid vacation | Comprehensive group insurance plan | Defined benefit pension plan | Inclusive workplace culture | Training and mentorshipMid-level Full TimeOttawa1d ago
-
Amazon AWS | Application Security | Application Security Testing | Authorization | Cloud ComputingSenior-level ContractToronto, Canada3d ago
-
API | Alation | Azure | Data Catalog | Data GovernanceAdditional paid time off | Defined benefit pension plan | Employee share purchase plan | Flexible work arrangements | Hybrid work modelSenior-level Full TimeToronto, 700 University Avenue, Canada5d ago
-
Spécialiste Principal(e) en Cybersécurité CAD 101K-127KAWS | Access Management | Active Directory | Area1 | BashDental insurance | Employee assistance program | Employee discounts | Gender affirming coverage | Health insuranceSenior-level Full TimeMontreal, QC, Canada7d ago
-
Lead Cyber Security Specialist CAD 90K-138KAWS | Access Governance | Access Management | Active Directory | Area1Employee assistance program | Employee discount | Extended health and dental benefits | Family assistance program | Gender Affirmation CoverageSenior-level Full TimeMontreal, QC, Canada7d ago
-
IT Systems & Operations Specialist CAD 130K-170KAccess Management | Active Directory | Antivirus | Atlassian | AutomationCompetitive salary and stock options | Family benefits package | Healthy work-life balance | Hybrid workSenior-level Full TimeToronto, Canada8d ago
-
IT Security & Operations Specialist USD 90K-95KActive Directory | Awareness Training | Cause analysis | Change Management | DHCPEmployee resource groups | Health and wellness benefits program | On-site work | Profit sharing plan | RRSP matchingMid-level Full Time2233A2, Sheppard Ave W, North York, …8d ago
-
Technical Support Specialist CAD 86K-106KConfiguration Management | Firewall | IDSIPS | IPSec | LinuxDental insurance | Disability insurance | Employee assistance program | Health insurance | Health spending accountMid-level Full TimeBurnaby, BC, Canada8d ago
-
Sr. Specialist, Digital Forensics CAD 80K-110KAxiom | Cellebrite | Chain of Custody | Cloud Forensics | Deleted file recoveryOnline learning | Paid vacation | Pension and benefits | Tuition reimbursement | Work Perks ProgramSenior-level Full Time1 Presidents Choice Circle, Brampton, ON, …8d ago
-
Security Systems Specialist CAD 68K-91KACMS | AI video | AI/video analytics | Access Control | Apple WalletPaid time off | Pension plan | Performance incentive plan | Professional development support | Security clearance supportSenior-level Full TimeToronto, Ontario, Canada9d ago
-
Security and Compliance Specialist CAD 162KCSA STAR | Control Assessment | Control Testing | ISO 27001 | IT AuditBenefitsSenior-level Full TimeOttawa, ON, Canada10d ago
-
800-53 | Access Control | AuditBoard | CIS Benchmarks | COBITMid-level Full TimeVancouver, BC, CA, V6B 3K910d ago
-
API | Ansible | Azure DevOps | Git | LinuxSenior-level Full TimeQuébec City, Canada12d ago
-
Application Support | Build and Release Management | Build and release | CLI | Database technologiesSenior-level Full TimeToronto, ON, Canada15d ago
-
Junior IT Compliance Administrator CAD 70K-80KISO 27001 | ITIL | Network | Networking | PythonBirthday off | Health insurance | Hybrid work | Personal & sick days | Recognition awardsEntry-level Full TimeMontreal, QC15d ago
-
Cybersecurity | Incident investigation | Log Analysis | Network Security | Risk AnalysisBonus | Employee assistance program | Flexible work arrangements | Health insurance | Retirement planSenior-level Full TimeMirabel, Canada16d ago
-
Technical Support Engineer - Windows USD 69K-130KAutomation tools | Azure Local | Customer Service | Data Analysis | Event Log analysisMid-level Full TimeON,CA17d ago
-
QA Specialist CAD 79K-97KAutomation Scripting | DHCP | DNS | Defect Tracking | NetworkingCritical illness insurance | Dental insurance | Disability insurance | Employee assistance plan | Flexible leaveMid-level Full TimeBurnaby, BC, Canada18d ago
-
Spécialiste en cybersécurité embarqué CAD 91K-160KBash | C# | Cybersecurity | Embedded Systems | LinuxDental insurance | Health insurance | Paid Holidays | Paid sick leave | Paid vacationSenior-level Full TimeQuebec City, Canada18d ago
-
Application Security | Encryption technologies | Network Protocols | Network Security | Operating SystemsSenior-level Full TimeToronto, ON, Canada19d ago
-
Cyber Security IAM & PKI Specialist CAD 86K-135KAccess Management | Azure Entra | Azure Entra ID | Cryptographic Trust | CyberArkEmployee assistance | Flexible work | Healthcare | Retirement plan | TelehealthSenior-level Full TimeMississauga, ON, CA, L5S 1W122d ago