Technical Support Specialist 2
Tasks
- Analyze configuration data
- Consult technical documentation and release notes
- Develop and maintain team training materials
- Escalate high profile cases until closure
- Identify bugs through testing
- Isolate and solve customer problems
- Manage customer communications and expectations
- Provide customer education
- Publish knowledge based articles
- Recommend corrective actions
- Replicate customer issues in lab
- Troubleshoot FortiEDR and FortiEndpoint
Perks/Benefits
- Critical illness insurance
- Disability insurance
- Employee & family assistance plan
- Flexible leave
- Group Registered Retirement Savings Plan
- Health days
- Health spending account
- Life insurance
- Medical, dental & vision coverage
- Paid time off
- Personal spending account
Skills/Tech-stack
ARP | DHCP | DNS | Detection and Response | Detection and prevention | Endpoint Detection and Response | Endpoint detection | Firewall | ISO 27001 | Incident Response | Intrusion Detection | Intrusion detection and prevention | Kerberos | Linux | MacOS | Mitre Attack | Network Troubleshooting | Public Key Infrastructure | Public key | SAML | Security incident | Security incident response | TCPIP | TLS | VPN | Virus scanning | Windows | Zero Day
Education
N/A
Regions
Countries
States
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