Technical Support Specialist – Tier 1
Tasks
- Assist with account provisioning
- Deliver end user training
- Document issues and resolutions
- Escalate unresolved issues
- Manage support tickets
- Participate in on-call support
- Respond to customer inquiries
- Troubleshoot technical issues
Perks/Benefits
- 401k
- Dental insurance
- Disability insurance
- Life insurance
- Medical insurance
- Parental leave
- Performance bonus
- Vision insurance
Skills/Tech-stack
AWS | Android | Azure | Communication | Computer Systems | Customer Service | Security Protocols | Teamwork | Troubleshooting
Education
N/A
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