Technology Support III- Incident Response
Houston, TX, United States
USD 163K-190K (estimate) Senior-level Full Time
Tasks
- Assess incident priority
- Command incident bridge
- Communicate incident status
- Create problem tickets
- Drive incidents to resolution
- Facilitate customer communications
- Host post mortem meetings
- Identify root causes
- Own incident management process
- Progress problem tickets to closure
- Provide incident reports
- Reduce repeat incidents
- Respond to escalations
- Support incident reviews
Perks/Benefits
- Backup childcare
- Financial coaching
- Health care coverage
- Mental health support
- On-site health and wellness centers
- Retirement savings plan
- Tuition reimbursement
Skills/Tech-stack
Cause analysis | Change Management | Event management | Facilitation | High Availability | Incident Management | Problem Management | Root Cause Analysis | Root cause | Stakeholder Communication | Time management
Education
N/A
Roles
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