Escalated Case Administrator
Tasks
- Attend depositions and trials as needed
- Compile vehicle repurchase packets
- Complete customer care training courses
- Coordinate repair and repurchase resolution
- Handle escalated customer and attorney cases
- Maintain case documentation and document attachments
- Obtain and evaluate customer and dealer documentation
- Perform TREAD reviews and respond to assignments
- Perform lemon law risk assessment
- Respond to BBB Autoline and Attorney General inquiries
- Stage repurchase submissions using automation tools
- Submit goodwill requests
- Transmit cases for settlement processing
- Update CRM with communications and documents
- Upload and label required documents
Perks/Benefits
- 401k match
- Company Lease Program
- Company Purchase Program
- Dental insurance
- Holiday shutdown
- Lifestyle amenities
- Medical insurance
- Paid time off
- Paid volunteer hours
- Vision insurance
Skills/Tech-stack
CRM | Case management | Customer Service | Deadline Management | Documentation Management | Lemon Law | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Oral Communication | Written communication
Education
Related jobs
-
ABQ Artistic Administrative Assistant USD 40K-40KConfidentiality | Customer Service | Data Management | Data entry | DatabaseEntry-level Full TimeAlbuquerque, NM, USA2d ago
-
Project Support Administrator USD 70K-85KChange Order | Change Order Management | Contract Management | Invoice processing | Meeting MinutesMid-level Full TimePhoenix, Arizona2d ago
-
Database Administrator USD 44K-44K10-key | Calibration management | Data entry | LDAR | Microsoft ExcelEntry-level Full TimePort Arthur, Texas, United States2d ago
-
Administrative support | Childcare Operations | Communication | Customer Service | Emotional IntelligenceDental insurance | FSA | Holiday pay | Life insurance | Long-term disabilityMid-level Full TimeSan Jose, California, United States3d ago
-
Enterprise Applications Administrator USD 105K-150KAPI | Acceptance Testing | Agile Scrumban | Change Control | Data Modeling401k | Dental insurance options | Disability insurance options | FSA | HSASenior-level Full TimeLawrenceville, GA, United States3d ago
-
AI & Automation Administrator USD 50KCRM | Capacity Planning | Change Control | Cloud Administration | Cloud Monitoring401k employer contribution | 401k match | Accident Supplemental Plan | Adoption Assistance | Dental insuranceMid-level Full TimeDearborn, MI, 48126, US3d ago
-
Student Success Systems Administrator USD 48K-60KCRM | CSS | Dashboards | Data Quality | Data integrationEducational benefits | Employee discount program | Health insurance | Paid Holidays | Retirement plansMid-level Full TimeDyersburg3d ago
-
APIs | Acceptance Testing | Access Management | Amazon Connect | Assignment Rules401-K matching | Company holidays | Dental insurance | Employee stock purchase program | Flexible spending accountEntry-level Full TimeUnited States - Remote R3d ago
-
Office Administrator USD 40K-50KMicrosoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Netsuite401k employer match | Career growth and professional development opportunities | Employee Assistance Program (EAP) | Low cost medical dental vision coverage options | Paid HolidaysMid-level Full TimeHurst, TX4d ago
-
Rippling Software Administrator USD 68K-90KAPIs | Access Control | Approval Automation | Audit Readiness | Change Management401k match | Dental insurance | Disability insurance | Health insurance | Life insuranceMid-level Full TimeRemote (United States) R4d ago
-
Acquisition Management | Audit Reporting | Compliance Management | Document Review | IT GovernanceMid-level Full TimeHerndon, VA, United States4d ago
-
Associate Manager IT Administrator USD 54K-74KAsset Management | Cause analysis | Change Management | Customer Service | Incident Management24x7x365 support environment | Fully onsite | On-call coverageMid-level Part TimeClaridge Court, United States5d ago
-
Payroll Administrator USD 44K-64KADP | Benefits Administration | Data Reconciliation | Dayforce | Disability Claims401k matching | Dental insurance | Flexible holidays | Health insurance reimbursement | Life insuranceMid-level Full TimeRedding, CA, 96001, US7d ago
-
Application System Administrator USD 101K-148KCRM | Database Administration | ERP | Microsoft Power | Microsoft Power AppsAnnual incentive bonuses | Insurance coverage | Limited travel | Paid time off | Retirement plansMid-level Full TimeAtlanta-0500, United States8d ago
-
Payroll Administrator USD 65K-75KFederal Tax Regulations | Federal tax | Microsoft Excel | Microsoft Outlook | Microsoft Teams401k | Dental insurance | Disability insurance | FSA | HSAMid-level Full TimeOakbrook Terrace - IL - 1801 …8d ago
-
KPO Lean Administrator USD 95K-158KAction tracking | Daily Management | Data Integrity | Gemba | KPI Reporting401k matching | Disability benefits | Employee assistance program | Life insurance | Medical, dental, and vision insuranceEntry-level Full TimeWilmington NC USA, United States8d ago
-
Access Control | Audit management | CAPA | Corrective Action | Data Integrity401k Savings and Company Match | Flexible spending account | Health savings account | Health, dental, and vision benefits | Identity theft protectionMid-level Full TimeDublin, Ohio (US) Office Hybrid: Less … R9d ago
-
Quality Systems Administrator USD 57K-86KApriso | Audit management | Dashboard Reporting | Data Governance | Data ModelingMid-level Full TimeCleveland, OH, US, 441179d ago
-
Systems Administrator USD 86K-124KActive Directory | DNS | Group Policy | HP Insight Manager | Hyper-VBereavement leave | Dependent Care Flexible Spending Account | Educational support | Employee assistance program | Financial education and planning supportMid-level Full TimeAnnapolis Junction, MD, US9d ago
-
CAD Engineer / Database Administrator USD 110K-135KAs built documentation | Asbestos data management | AutoCAD | BricsCAD | Building codesFlex PTOMid-level Full TimeUSA-CLIENT Yorktown Heights NY-IBM, United States10d ago
-
Capital Projects PMIS Program Administrator USD 90K-110KAcceptance Testing | Budgeting | Change Management | Contract Management | DashboardsBackground check | Hybrid work schedule | Travel to Multiple CampusesMid-level Full TimeUMass President's Office, UMass President's Office10d ago
-
Quality Assurance Administrator USD 48K-52K5S | Customs documentation | Data Analysis | Document Management | ISO 9001401k match | Advancement opportunities | Inclusive workplace culture | On-the-job training | Paid HolidaysEntry-level Full TimeCrookston, Minnesota, United States11d ago
-
System Administrator - CLM USD 80K-130KAgile | CLM | CRM | Custom integrations | ICertis401k retirement plan | Dental insurance | Disability insurance | Employee Scholarships | Employee assistance programEntry-level Full TimeUS GA Atlanta Suwanee 1 DC1, …11d ago
-
Sr Network/VoIP Administrator (Crypto.com Arena) USD 82K-90KCisco | Cisco Unified Communications | Cisco Unified Communications Manager | Communications Manager | Contact center401k match | Health savings account options | Medical, dental, and vision insurance | Paid Holidays | Parental leaveSenior-level Full TimeLos Angeles, CA11d ago
-
Enterprise System Administrator USD 86K-110KAPI Integration | Access Control | Apex | Automation | CRMMid-level Full TimeDubuque, Iowa, United States; Remote R11d ago