Customer Delivery Manager Shared Team

Tasks

• Analyze trends and drive root cause fixes
• Build account roadmaps for long term value
• Conduct value reviews and align priorities
• Coordinate customer service requests
• Ensure SLA compliance
• Lead cross organization optimization and knowledge management
• Lead incident resolution
• Manage change requests lifecycle
• Manage service delivery financial targets
• Maximize managed services margins
• Monitor service performance and satisfaction
• Monitor service usage and identify growth opportunities

Perks/Benefits

• N/A

Skills/Tech-stack

Analytics | Cause analysis | Change Management | Data Management | Financial Forecasting | ITIL | ITSM | Managed Services | Microsoft Office | Reporting | Root Cause Analysis | Root cause | Service Level | Service Level Agreement | Six Sigma