Customer Success Engineer (Commercial)
United States; United States; Indianapolis, Indiana, United States; United States; United States; United States; United States; United States; United States; United States; United States; United States; United States; United States
USD 112K-170K (estimate) Mid-level Full Time
Tasks
- Acquire purchase orders
- Advise on new products and feature enhancements
- Baseline current vs future state
- Create knowledgebase entries
- Document interactions for auditing
- Maintain internal knowledge systems
- Manage and prioritize customer portfolio
- Proactively drive customer outcomes
- Provide product feedback
- Provide quotations to customers
- Resolve complex technical support inquiries
- Serve as technical subject matter expert
- Stay current on product changes
- Support training and trade show presentations
Perks/Benefits
- 401k match
- Company-Paid Holidays
- Dental insurance
- Health insurance
- Paid time off
- Travel opportunities
- Vision insurance
Skills/Tech-stack
Account Management | Android device management | BIND | Capture analysis | Chromebook management | Content Filtering | Customer Success | DNS | Device Management | Enterprise networks | Firewall | IOS device management | Intrusion Prevention | MacOS deployment | Microsoft DNS | Network Security | Network Switching | Network routing | Packet Capture | Packet capture analysis | Penetration Testing | Public Key Infrastructure | Public key | Red Hat | Red Hat Linux | Risk Assessment | SSL/TLS | Sales Engineering | Technical Support | Technical account management | Windows deployment | Windows server
Education
N/A
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