Technical Support Engineer I
Bengaluru
INR 850K-1120K (estimate) Mid-level Full Time Found 13d ago
Tasks
- Assist during emergencies and support team needs
- Contribute to knowledge base
- Demonstrate technical understanding of OS, web, network, APIs, and SaaS environments
- Diagnose and reproduce technical issues
- Document solutions and communicate with customers
- Follow up with customers and escalate unresolved issues
- Leverage internal tools and knowledge resources
- Maintain ticket records and update statuses
- Provide customer support and troubleshooting
- Work evening shifts and occasional weekends and holidays
Perks/Benefits
- N/A
Skills/Tech-stack
API | Communication | Customer Service | Documentation | Log Analysis | Network Concepts | On-Premises | Problem Solving | SSO | SaaS | Technical Troubleshooting | Time management | Web Browsers
Education
N/A
Language: en |
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