Incident Response Analyst II
Tasks
- Act as incident commander during major incidents
- Classify incidents and determine severity
- Document response actions and lessons learned
- Escalate incidents to resolver groups
- Generate heatmaps for significant events
- Investigate and triage incidents
- Investigate security and safety alarms
- Maintain SLA and incident records
- Monitor CCTV and access control systems
- Monitor alerts and alarms
- Monitor cloud infrastructure and services
- Perform root cause analysis
- Verify incident details using secondary sources
Perks/Benefits
- 401k plan
- Basic and supplemental life insurance
- Commuter benefits
- Continuing education and professional development
- Critical illness insurance
- Employee assistance program
- Flexible spending account
- Health, dental, vision insurance
- Paid Holidays
- Paid time off
- Short-term and long-term disability
- Tuition reimbursement
- Variable shifts nights weekends holidays
- Wellness days
Skills/Tech-stack
AWS | Access Control | Access control systems | Alert triage | Avigilon | Azure | Azure Monitor | Bash | Building Management | Building Management Systems | Cause analysis | Closed circuit television | Cloud Stackdriver | Cloud platform | CloudWatch | Command Center | Control Systems | DCIM | DNS | Everbridge Visual Command Center | GDPR | Genetec | Google Cloud | Google Cloud Platform | Google Cloud Stackdriver | Grafana | IAM | IP networks | ISO 27001 | Incident Management | InternationalSOS | Kubernetes | Lenel | Load Balancing | Management systems | Powershell | Python | Root Cause Analysis | Root cause | SAOS | SOC 2 | Server automation | Serverless | Service Level | Service Level Agreements | Ticketing systems | VPC | Visual Command Center
Education
Roles
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