Customer Onboarding - Technical Account Manager (Remote, BRA)

Tasks

• Act as customer advocate internally
• Create knowledge base content
• Define first 90 day success criteria
• Drive support cases to timely resolution
• Engage with customer stakeholders
• Escalate issues to management
• Identify process improvement opportunities
• Identify renewal risk and remediate
• Lead resolution for escalated cases
• Leverage internal technical expertise
• Onboard new customers
• Provide project leadership for implementations
• Research technical issues and provide recommendations
• Share best practices internally

Perks/Benefits

• Employee networks
• Great Place to Work certified
• Paid Holidays
• Paid adoption leave
• Paid parental leave
• Paid vacation
• Professional development opportunities
• Remote work
• Volunteer opportunities
• Wellness programs

Skills/Tech-stack

Customer Success | Linux | MacOS | Project Management | SaaS | Technical Support | Windows server