CISCO Call Manager Administrator
Tasks
- Administer Cisco Unified Communications Manager environments
- Administer Cisco Unity Connection voicemail services
- Administer dial plans and call routing
- Apply software updates patches and upgrades
- Configure and maintain CUCM
- Coordinate with vendors carriers and service providers
- Ensure compliance with DoD cybersecurity requirements and DISA STIGs
- Generate performance utilization and compliance reports
- Maintain documentation and configuration records
- Manage user accounts phone provisioning and endpoint deployments
- Manage voice gateways and SIP integrations
- Monitor system performance and address operational issues
- Participate in on-call support rotation
- Perform health checks backups and recovery
- Provide Tier II and Tier III troubleshooting for voice and collaboration issues
- Support audits inspections and accreditation activities
- Troubleshoot call processing device registration voicemail and connectivity
Perks/Benefits
Skills/Tech-stack
Call Routing | Cisco Expressway | Cisco IM and Presence | Cisco Unified Communications | Cisco Unified Communications Manager | Cisco Unity | Cisco Unity Connection | Communications Manager | Compliance reporting | DISA STIGs | DNS | Dial Plan | Dial plan administration | Endpoint Deployment | H323 | IM and Presence | MGCP | Network Security | Phone provisioning | Plan administration | Routing and Switching | SIP | TCPIP | Unified Communications Manager | Unity Connection | VLAN | VoIP | Voice gateway
Education
N/A
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