NOC Team Leader

Tasks

• Attend scheduled service meetings
• Collaborate with internal stakeholders
• Deliver NOCaaS operations end to end
• Engage customers in support situations
• Ensure 24/7 coverage
• Ensure SLA adherence
• Escalate issues efficiently
• Manage NOC daily workflow
• Monitor ticket queues
• Onboard train and develop NOC engineers and interns
• Plan shifts and allocate resources
• Resolve incidents promptly
• Supervise incident handling
• Track and report operational KPIs

Perks/Benefits

• Collaborative and inclusive workplace
• Life insurance
• Multinational exposure
• Private medical insurance
• Training and development

Skills/Tech-stack

AIOps | Cisco | Escalation procedures | Fortinet | Grafana | ITIL | Incident Management | Monitoring Dashboards | Network Monitoring | Network Monitoring Dashboards | Network operations | Power BI | Service Level | Service Level Agreements | Ticketing systems | Zabbix