Customer Success Manager - Cyber Security
Bengaluru, Karnataka, India
INR 950K-1500K (estimate) Mid-level Full Time
Tasks
- Advise on platform usage and integration
- Build relationships with CXOs and CISOs
- Collaborate with customer security teams
- Conduct QBRs and ABRs
- Conduct configuration reviews
- Deliver training sessions and internal articles
- Develop customer champions
- Ensure feature usage compliance
- Ensure on-time renewals
- Execute customer engagement strategies
- Gather and analyze customer feedback
- Generate client quality reports
- Identify upsell and cross-sell opportunities
- Maintain CRM records
- Maintain NRR and GRR
- Manage strategic client accounts
- Prevent data leaks
- Provide threat intelligence guidance
- Support referrals
Perks/Benefits
- Flexible working hours
- Office food
- Training and development opportunities
- Unlimited drinks
- Unlimited snacks
- Work-life balance
Skills/Tech-stack
CRM | Customer Success | Cybersecurity | Data leak prevention | Digital Risk | Digital risk management | GR&R | NRR | Risk Management | Threat Analysis | Threat Intelligence
Education
N/A
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