Product Support Engineer III
Tasks
- Document incident resolutions in support database
- Perform second line consultation to debug problems
- Provide input on product and code changes
- Reproduce customer issues for verification
- Resolve complex security network incidents
- Troubleshoot with engineering and operations
Perks/Benefits
- Accommodation support for disabilities and religious needs
- Education reimbursement
- Health plans
- Hybrid work environment
- In-office perks
- Parental leave options
- Retirement options
- Time off plans
Skills/Tech-stack
Active Directory | DNS | FTP | Firewall | FreeBSD | HTTP | IDS_IPS | IPSec | LDAP | Linux | Linux Shell | MTR | Microsoft Active Directory | Network Security | Network Troubleshooting | Perl | Ping | Protocol analysis | Python | SMTP | SSL_TLS | TCPDump | Traceroute | Unix | VPN | Wireshark
Education
N/A
Roles
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