Voice Administrator - Secret Clearance
USA VA Arlington - Pentagon (VAC108), United States
USD 90K-122K Mid-level Full Time
Tasks
- Conduct system upgrades preventative maintenance and troubleshooting
- Evaluate call flows and perform telephony dial plan routing changes
- Handle hardware replacement and break fix actions
- Interface with customers and vendors and collect logs
- Manage voice system administration
- Monitor Cisco Call Manager and voice systems
- Perform alarm monitoring and system backup scheduling
- Provide Tier II customer support
- Support Ribbon AS PBX and element managers
- Support SIP based session managers and provisioning manager
- Work with SNOW ticketing to manage and escalate issues
Perks/Benefits
Skills/Tech-stack
Alarm Monitoring | Call Flow Evaluation | Call Manager | Call flow | Cisco | Cisco Call Manager | Data Communication | Dial Plan | E911 | Networks | Ribbon AS | SIP | SIP trunking | Service Portal | ServiceNow | Session Initiation Protocol | System backups | TDM | Telephony Dial Plan | Unified communications | VoIP | Voice Over | Voice over IP
Education
Roles
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