Incident Response Manager - Data Center
San Jose, California, United States
USD 70K-123K (estimate) Mid-level Full Time
Tasks
- Analyze incident trends
- Assess incident impact
- Classify incidents by customer impact
- Conduct post-mortems
- Detect incidents
- Develop SOPs MOPs and runbooks
- Draft incident reports
- Escalate incidents to resolver teams
- Generate incident response reports
- Improve incident response capabilities
- Investigate root cause
- Lead continuous improvement projects
- Maintain ITIL ITSM processes
- Manage incident problem and change
- Monitor incidents against SLAs
- Provide incident response leadership
- Respond to infrastructure events
- Triage incidents
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Data Center Infrastructure | Data Center Infrastructure Management | Data center | Event Monitoring | Grafana | IT Service Management | IT service | ITIL | Incident Management | Infrastructure Management | Network Monitoring | Operational Resilience | Operational security | Post-mortem | Root Cause Analysis | Root cause | SLAs | Server automation | Service Management | Troubleshooting
Education
N/A
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