Platform Administrator (Salesforce Service Cloud & CCaaS)
Tasks
- Administer Salesforce Service Cloud
- Analyze operational data to identify workflow and case management improvements
- Configure case management queues assignment rules and email to case
- Coordinate user acceptance testing and defect tracking
- Create and maintain Flows validation rules and automation
- Execute configuration migrations deployments and release validation
- Improve CI CD processes and deployment automation
- Maintain Salesforce reporting dashboards
- Maintain governance security and compliance for platform changes
- Maintain knowledge base and service console components
- Maintain version control and release documentation
- Manage user setup roles permissions and access
- Monitor platform performance and identify issues
- Perform data imports updates and data quality monitoring
- Support DevOps release management across sandbox and production
- Support data integrity and structured data models
- Support system upgrades new feature releases and configuration updates
- Troubleshoot system errors integration issues and workflow failures
Perks/Benefits
- 401-K matching
- Company holidays
- Dental insurance
- Employee stock purchase program
- Flexible spending account
- Health savings account
- Identity theft protection
- Life insurance
- Long-term disability
- Medical insurance
- Paid time off
- Parental leave
- Pet insurance
- Prepaid Legal Insurance
- Product Discounts
- Short-term disability
- Vision insurance
Skills/Tech-stack
APIs | Acceptance Testing | Access Management | Amazon Connect | Assignment Rules | Automation | CI/CD | Case management | Configuration Migration | Data Imports | Data Integrity | Data Quality | Data Visualization | Defect Tracking | DevOps | Email-to-Case | Genesys | Integrations | Knowledge Base | Middleware | Platform monitoring | Production Deployment | Queues | Release Management | Reporting dashboards | Salesforce Flows | Salesforce Service | Salesforce Service Cloud | Salesforce reporting | Sandbox | Service Cloud | System Upgrades | Troubleshooting | User Acceptance | User Acceptance Testing | User Access Management | User access | Validation Rules | Version control | Zoom
Education
N/A
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