IT Service Desk Administrator
USD 46K-56K (estimate) Entry-level Full Time
Tasks
- Assist users with account issues access requests and basic system configurations
- Diagnose software related incidents
- Document incidents resolutions and troubleshooting steps
- Escalate complex issues to second-line support
- Follow IT service management processes and SLA requirements
- Perform basic network troubleshooting
- Provide customer service via ticketing phone chat and email
- Provide first-line end-user technical support
- Support Microsoft 365 applications
- Troubleshoot Microsoft Windows issues
Perks/Benefits
- N/A
Skills/Tech-stack
Cloud Computing | DHCP | DNS | ITIL | ITSM | Identity Management | Jira Service | Jira Service Management | LAN | Microsoft 365 | Microsoft Azure | Microsoft Office | Microsoft Outlook | Microsoft Teams | Microsoft Windows | OneDrive | Service Management | Software Installation | Software configuration | TCPIP | Ticketing system | VPN | WAN | Wi-Fi
Education
N/A
Roles
Analyst | Help Desk Technician | IT | IT Support | IT Support Specialist | Service Desk Analyst | Specialist | Support Specialist | Technician
Related jobs
-
Identity and Access Management (IAM) Specialist USD 80K-114KAWS | Access Control | Access Management | Access Manager | Access reviewsEntry-level Full TimeGiza Governorate, Egypt8d ago
-
IT Quality Assurance Senior Specialist USD 90K-122KAI tools | CI/CD | Cause analysis | Dashboards | Data analyticsSenior-level Full TimeCairo, Egypt12d ago
-
IT Quality Assurance Senior Analyst USD 90K-130KCI/CD | Cause analysis | Dashboards | Data Analysis | Hazard AnalysisSenior-level Full TimeCairo, Egypt12d ago
-
IT Technical Support USD 58K-65KCyber Security | DVR | Help desk | Local Area Network | MS SQLCybersecurity awareness sessionsMid-level Full TimeCairo, Egypt18d ago
-
ETIC, Risk & assurance - Manager (German Speaker) USD 87K-175KAssurance | Azure Data | Azure Data Factory | Client Communication | Cloud ComputingSenior-level Full TimeCairo - ETIC, Egypt18d ago