Executive Support Helpdesk Administrator
Tasks
- Apply help desk performance metrics
- Configure and manage military desktops mobile devices and printers
- Coordinate solutions with system owners
- Maintain priority customer service response times
- Manage customer IT support tickets
- Operate and maintain IT systems processes
- Provide Service Desk and VTC support
- Provide first point of contact for priority customers
- Service communications and LAN issues
- Support VIP executive communications and surge IT services
- Support mission computer hardware and software
- Track assign and coordinate ticket status
Perks/Benefits
- 401k
- Dental insurance
- Jury Duty Paid Leave
- Life insurance
- Medical insurance
- Paid Holidays
- Paid time off
- Parental leave
- Vision insurance
Skills/Tech-stack
Asset Management | Clearance Management | Customer support | Device Management | Help desk | Help desk ticketing | IT Asset Management | Mobile Device | Mobile Device Management | Network Troubleshooting | Printer management | Security clearance | Security clearance management | Service Level | Service Level Management | Ticket Assignment | VTC support
Regions
Countries
States
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