Manager, Threat Protection Services
Tasks
- Design solutions for complex threat intelligence problems
- Develop and oversee customer threat protection strategies
- Document and assess risks for multi service production changes
- Identify and prioritize team short term and long term goals
- Lead mentor and coach threat strategy team
- Maintain up to date threat landscape intelligence
- Manage customer support interactions and escalations
- Monitor customer satisfaction and retention risks
- Plan and lead process improvement initiatives
- Provide get well plans for at risk customers
Perks/Benefits
- Annual wellness days
- Community Outreach Days
- Flexible time off
- Flexible work environment
- Global collaboration
- Recognition
- Volunteer days
- Wellbeing days
- Work from anywhere option
Skills/Tech-stack
BEC | Credential theft | Customer metrics | Customer satisfaction | Data correlation | Event Correlation | Information security | KPIs | Malware | Phishing | Process Improvement | Risk Management | SIEM | Security Event Correlation | Security escalation | Threat Intelligence
Education
N/A
Roles
Manager | Security | Security Manager | Threat Protection Manager
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