TE65P2 Workplace Engineer
Columbus, Ohio, United States
R
USD 70K-88K (estimate) Mid-level Full Time
Tasks
- Analyze trends and recurring application issues
- De escalate customer interactions
- Ensure HIPAA CIS and NIST security controls compliance
- Escalate issues when needed
- Install software and peripheral drivers
- Maintain documentation for knowledge articles and SOPs
- Manage tickets from intake to closure
- Provide first-contact technical support
- Refresh and inventory end user devices
- Resolve IT incidents and service requests
- Support technology rollouts and user guidance
Perks/Benefits
- Customer support experience
- Hybrid work schedule
- Onsite location in Columbus Ohio
- Technical documentation development
Skills/Tech-stack
CIS Controls | Endpoint Management | HIPAA | MacOS | Microsoft 365 | NIST | Solaris | Ticketing systems | Unix | Windows
Education
N/A
Roles
Analyst | Engineer | IT | IT Support | IT Support Specialist | Service Desk Analyst | Specialist | Support Specialist | Workplace Engineer
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