Service Management Team Engineer
US - NC - RALEIGH 421 FAYETTEVILLE STREET, United States
USD 91K-162K (estimate) Entry-level Full Time
Tasks
- Analyze performance trends
- Build automation to reduce manual operations
- Configure alerts and dashboards
- Coordinate change and release management
- Deliver global 24x5 support coverage
- Ensure operational readiness for new releases
- Improve MTTR and operational resilience
- Manage incidents for production and UAT
- Meet SLA requirements
- Monitor cloud platform availability
- Own incident resolution through closure
- Perform disaster recovery testing
- Provide L2 technical support
- Serve as technical contact for regulatory reporting queries
- Validate data with clients
Perks/Benefits
- Continuous learning access
- Education program
- Flexible time off
- Health care coverage
- Retirement planning
Skills/Tech-stack
API Integration | AWS | Automation | Azure | Azure DevOps | Change Management | CloudWatch | Datadog | Disaster Recovery | Docker | GitLab CI | Grafana | ITIL | Incident Management | Jenkins | Jira | Kubernetes | Linux | Microsoft Power | Microsoft Power Automate | Monitoring | MySQL | Observability | Oracle | Perl | PostgreSQL | Power Automate | Problem Management | Prometheus | Python | Release Management | SQL | ServiceNow | Shell | Splunk | Unix | Workflow automation
Education
Regions
Countries
States
Cities
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