IT Support Specialist
Tasks
- Apply security patches
- Document IT processes and create guides
- Educate employees on phishing and security awareness
- Implement multi factor authentication and endpoint protection
- Install configure and update software and operating systems
- Maintain logs of issues and resolutions
- Manage IT assets software licenses and warranties
- Manage Microsoft 365 and Google Workspace
- Manage email accounts and shared drives
- Monitor system performance
- Provide remote user support
- Recommend IT hardware and software purchases
- Research and recommend IT workflow improvements
- Resolve audio and video issues for virtual meetings
- Respond to suspicious activity
- Set up devices and user access for new hires
- Support AWS Azure and Google Cloud applications
- Support Slack Zoom and Microsoft Teams
- Troubleshoot VPN and enable secure remote access
- Troubleshoot hardware, software, and network issues
Perks/Benefits
- Certification support
- Dental insurance
- Flexible work arrangements
- Life insurance
- Medical insurance
- Mentorship
- Remote work
- Training support
- Vision insurance
Skills/Tech-stack
AWS | AnyDesk | Audio troubleshooting | Azure | Endpoint protection | Google Cloud | Google Workspace | MacOS | Microsoft 365 | Microsoft Teams | Multi-Factor | Multi-Factor Authentication | Networking | Remote Desktop | Slack | TeamViewer | VPN | Video troubleshooting | Windows | Windows Remote Desktop | Zoom
Education
N/A
Roles
IT | IT Support | IT Support Specialist | Specialist | Support Specialist
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