Security Engineer WAF & SSLO (L1)
Tasks
- Analyze service records
- Collaborate with stakeholders for resolution
- Coordinate repairs for incident resolution
- Document and close incidents
- Escalate unresolved incidents
- Identify and resolve problems
- Identify problems and errors
- Investigate and diagnose incidents
- Investigate incident causes
- Investigate root cause remotely
- Log incidents with required detail
- Maintain CI configuration accuracy
- Maintain support process
- Monitor service delivery against SLAs
- Perform maintenance tasks
- Prioritize and diagnose incidents
- Provide remote technical support
- Provide service recovery
- Track, log, and correct CI information
- Update systems portals and ticketing tools
- Use knowledge articles for incident resolution
Perks/Benefits
- N/A
Skills/Tech-stack
Configuration Management | Firewall | IDS | IPS | Incident Management | Knowledge Management | Proxy | Remote Support | Service Assurance | Service Level | Service Level Agreement | Service recovery | Troubleshooting
Education
Roles
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