Lead Storage & Data Protection Support Engineer
Tasks
- Analyze logs and collect diagnostics
- Configure Acronis backup
- Configure ISL connectivity
- Configure NetBackup
- Configure and manage Brocade SAN switches
- Configure storage at OS level
- Configure zoning and fabric management
- Coordinate hardware replacements
- Coordinate issue escalation and replacements
- Create and manage vendor support tickets
- Ensure SLA incident response compliance
- Lead first level support escalation
- Manage 24x7 coverage schedules
- Manage NAS SMB and NFS protocols
- Manage backup failure analysis
- Mentor team members
- Monitor storage and SAN performance
- Perform backup validation and DR testing
- Perform bare metal recovery
- Perform file restore and VM restore
- Perform storage capacity planning
- Perform storage vMotion
- Provision and manage LUNs
- Set up NAS replication and failover
- Support Linux storage administration
- Support VMware ESXi datastore provisioning
- Support Windows storage administration
- Troubleshoot storage performance issues
Perks/Benefits
Skills/Tech-stack
Acronis | Backup and Recovery | Bare Metal | Bare Metal Recovery | Brocade SAN | Brocade SAN Switches | Datastore Provisioning | Dell EMC | Dell EMC PowerMax | Dell EMC PowerStore | Dell EMC Unity | Dell EMC VPLEX | Dell EMC XtremIO | EMC PowerMax | EMC Unity | EMC VPLEX | EMC XtremIO | Failover | Grafana | IBM Storage | ISL | Isilon | Linux | NAS Administration | NFS | NetBackup | Pure Storage | Replication | SAN Administration | SAN Switches | SANnav | SMB | Storage Administration | Storage vMotion | Unity storage | VMware ESXi | Windows | Zoning
Education
N/A
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