Manager, Customer Support

U.S. (Remote) R

USD 97K-125K (estimate) Senior-level Full Time

@ V...

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Found 1d ago

Tasks

Collaborate with technical teams on escalations
Conduct one-on-ones and performance reviews
Coordinate on-call schedules
Create knowledge base articles and technical documentation
Ensure SLA compliance
Handle critical escalations
Identify training needs and build competency programs
Implement support process improvements
Lead and develop support team
Manage ticket queues and workload
Participate in customer training coordination
Perform root cause analysis and drive permanent fixes
Represent support insights in product roadmap discussions
Track adoption metrics and customer satisfaction

Perks/Benefits

Comprehensive benefits

Skills/Tech-stack

Education

Bachelor of Arts | Bachelor of Engineering | Bachelor of Information Systems | Bachelor of Science | Bachelor of Technology

Roles

Regions

North America

Countries

United States

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