IT Support Specialist
Tasks
- Analyze incident trends
- Apply RMF security controls
- Collaborate with engineering, cybersecurity, and operations teams
- Conduct Continuous Monitoring
- Create technical documentation
- Deliver end user training
- Diagnose technical issues
- Ensure compliance with DoD cybersecurity policies
- Install configure troubleshoot software
- Install, configure, troubleshoot hardware
- Maintain peripherals
- Maintain system availability
- Perform system backup restoration and recovery
- Resolve service requests
- Support incident management
- Update knowledge base
Perks/Benefits
Skills/Tech-stack
Backup and Recovery | Cloud Computing | Customer support | Cybersecurity compliance | FedRAMP | Hardware Configuration | Incident Management | Knowledge Management | Linux | Management Framework | NIST | Performance Monitoring | Risk Management | Risk Management Framework | Security controls | Service Level | Service Level Management | Software configuration | System Administration | System Performance | System Performance Monitoring | Technical documentation | Troubleshooting
Education
N/A
Roles
Cloud IT Support Specialist | Cloud) | IT | IT Support | IT Support Specialist | Specialist | Support Specialist
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