Technical Support Engineer
Tasks
- Collaborate with cross-functional teams to resolve issues
- Contribute to knowledge base
- Document and alert supervisors of customer call trends
- Research knowledge base articles and labs to resolve issues
- Resolve support cases via phone and email
- Support customers on DigiCert One platform for certificate lifecycle products
- Use internal tools for timely problem resolution
Perks/Benefits
- N/A
Skills/Tech-stack
Certificates | Knowledge Base | Microsoft | PKI | REST APIs | Technical Support
Education
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