Security Customer Experience Engineer II
Tasks
- Collaborate on new feature design and testing
- Collaborate with solution architects and product managers
- Contribute to customer documentation for self remediation
- Diagnose troubleshoot and resolve complex product problems
- Manage data lifecycle management and governance issues
- Own and resolve critical security escalations
- Provide customer updates and gather additional information
- Provide engineering feedback for continuous improvement
- Respond to customer escalation requests by phone email and web
- Troubleshoot information protection and data loss prevention issues
Perks/Benefits
Skills/Tech-stack
Customer escalation | Customer escalation management | Data Lifecycle Management | Data Loss Prevention | Data lifecycle | Data loss | Data-Driven Decision Making | Data-driven | Decision Making | EDiscovery | Escalation management | Exchange | Governance | Information Protection | Insider Risk | Insider Risk Management | Lifecycle Management | Loss prevention | Microsoft Defender | Microsoft Purview | Office 365 | Risk Management | Solution architecture | Technical Communication | Technical Troubleshooting
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