ICT Administrator III-Contact center operations
Košice, Košice Region, Slovakia (Slovak Republic)
EUR 13K-13K Entry-level Full Time
Tasks
- Check tickets
- Coordinate technical lead activities
- Coordinate troubleshooting and maintenance
- Coordinate vendor support
- Create and maintain documentation
- Implement complex changes
- Investigate incident root cause
- Maintain service according to SLA
- Manage change management
- Manage incidents
- Serve as single point of contact
- Train employees
Perks/Benefits
- Family support benefits
- Health and sport benefits
- Learning and development benefits
- Remote work within Slovakia
- Work-life balance benefits
Skills/Tech-stack
Cause analysis | Change Management | Cloud | Documentation | Incident Management | Linux | NICE Recording Solution | Networking | Nice recording | Root Cause Analysis | Root cause | Service Level | Service Level Agreement | Session Border Controller | Ticketing | Windows
Education
N/A
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