Senior Customer Experience Engineer
Tasks
- Apply structured escalation management
- Communicate technical concepts to customers and stakeholders
- Contribute to documentation and self remediation
- Coordinate across engineering and product teams
- Diagnose Microsoft Purview product issues
- Drive incident resolution
- Implement proactive automation improvements
- Improve product reliability and diagnostics
- Own mission critical customer escalations
- Participate in feature readiness reviews
- Provide customer updates during high severity incidents
- Resolve data lifecycle management issues
- Resolve data loss prevention issues
- Resolve eDiscovery issues
- Resolve governance and compliance issues
- Resolve information protection issues
- Serve as trusted technical advisor
- Share best practices and mentor peers
- Translate incidents into engineering feedback
- Use AI assisted investigation tools
- Validate fixes through testing
Perks/Benefits
- N/A
Skills/Tech-stack
AI Investigation | Automation | Cause analysis | Compliance technologies | Customer communication | Data Lifecycle Management | Data Loss Prevention | Data lifecycle | Data loss | EDiscovery | Governance and Compliance | Incident Management | Information Protection | Lifecycle Management | Loss prevention | Microsoft Purview | Microsoft Security | Root Cause Analysis | Root cause | Self remediation | Technical documentation | Testing
Education
N/A
Related jobs
-
CASB - Associate INR 2000K-3200KAPI Integration | Access Control | Application discovery | Azure | CASBSenior-level Full TimeBangalore, Karnataka, India7h ago
-
API Gateway | AWS | Automation | Bash | CI/CDFlexible work arrangements | Health and life insurance | Hybrid work model | Paid time off | Pension/retirement benefitsSenior-level Full TimeHyderabad, India R7h ago
-
IAM/AD Architect - India Delivery Lead (Director) INR 2500K-3500KAccess Management | CyberArk | Entra ID | Identity and Access Management | Identity and accessHybrid work | International client exposure | MentorshipSenior-level Full TimeBangalore, India12h ago
-
TC - CS - Data Protection and Privacy - PKI - Senior INR 2046K-3493KAWS | Active Directory Certificate Services | AppViewX | Automation | BashSenior-level Full TimeTrivandrum, KL, IN, 69558118h ago
-
Lead, Platform Engineering INR 3000K-4000KAlerting | Amazon Web Services | Automation | Azure DevOps | Capacity PlanningContinuing education program | Continuous learning access | Family-friendly perks | Flexible time off | Health care coverageSenior-level Full TimeIN - HYDERABAD SKYVIEW, India18h ago
-
Network Engineer INR 938K-1400KCAB | CIS Controls | Cause analysis | Change Management | Compliance reporting24 days leave | Employee Wellbeing Policy | Employee assistance programme | Employee referral scheme | Enhanced maternity leaveMid-level Full TimeAhmedabad, India1d ago
-
Senior Security Engineer - Detection and Response Team INR 1567K-4600KAWS | Adversary TTP | Alert enrichment | Application logs | AutomationSenior-level Full TimeBangalore, India1d ago
-
Cloud Operations Lead INR 2500K-3500KBackup Management | Capacity Management | Cloud automation | Cloud infrastructure | DocumentationSenior-level Full TimeIndia1d ago
-
DevSecOps Lead INR 2829K-3500KARM Templates | Access Management | Ansible | Azure DevOps | BicepAgile workplace program | Family-centric policies | Formal development opportunities | Health and well-being resourcesSenior-level Full TimeBengaluru - India1d ago
-
Dev Ops SRE, AVP INR 1500K-4000KARM | Alerting | Amazon Elastic Kubernetes Service | Application Insights | Azure Application InsightsAccident insurance | Best in class leave policy | Childcare assistance reimbursement | Comprehensive hospitalization insurance | Employee assistance programExecutive-level Full TimeBangalore, Velankani Tech Park, India1d ago
-
Platform Security Engineer INR 2500K-4000KAccess Management | Cloud Security | Continuous Deployment | Continuous integration | CryptographyFlexible working options | Inclusive culture | Opportunities to grow | Supportive teamSenior-level Full TimePune, India1d ago
-
Senior Site Reliability Engineer - Infrastructure INR 2695K-3440KAWS | Amazon EKS | CI/CD | DNS | GrafanaSenior-level Full TimeIN - HYDERABAD SKYVIEW, India1d ago
-
Senior Site Reliability Engineer - Infrastructure INR 2695K-3440KAWS | Amazon EKS | CI/CD | DNS | GrafanaContinuing education program | Continuous learning resources | Family-friendly perks | Generous time off | Health care coverageSenior-level Full TimeIN - HYDERABAD SKYVIEW, India1d ago
-
Assoc Prin Cybersecurity Eng INR 1500K-2156KAI | API Integration | Automation engineering | Cloud Security | Detection engineeringSenior-level Full TimeBangalore - RGA Tech Park, India1d ago
-
Senior Cybersecurity Engineer INR 2156K-3440KAI | Automation | Cloud | Detection engineering | Incident ResponseSenior-level Full TimeBangalore - RGA Tech Park, India1d ago
-
Cybersecurity Engineer INR 1000K-1250KAlert Tuning | Automation | Cloud Security | Detection engineering | Knowledge BaseMid-level Full TimeBangalore - RGA Tech Park, India1d ago
-
Security Engineer WAF & SSLO (L1) INR 606K-833KConfiguration Management | Firewall | Incident Management | Intrusion Detection | Intrusion Detection SystemEntry-level Full TimeIND, Bhubaneswar-West, India1d ago
-
Executive-level Full TimePune, Gera Commerzone SEZ, India1d ago
-
Engineer III - Backend, Asset Management (Hybrid, IND) INR 3222K-4590KBest practices | Cassandra | Code review | Concurrency | Development Best PracticesAdoption leave | Employee networks | Great Place to Work certification | Paid parental leave | Professional development opportunitiesSenior-level Full TimePune, India R1d ago
-
Senior Software Engineer IAM & AI Expertise INR 2000K-3300KABAC | API Development | Access Control | Access Management | AuditingSenior-level Full TimeBengaluru, Karnataka, India1d ago
-
Solution Expert – Identity & Access Management INR 2486K-3500KABAC | Access Governance | Access provisioning | Active Directory | Authentication ProtocolsSenior-level Full TimePune, Maharashtra, India2d ago
-
Entry-level Full TimeIndia2d ago
-
Security Operations Engineer - Product Supportability INR 950K-1250KAccess Management | Automation | Azure | Cause analysis | Customer ExperienceMid-level Full TimeBengaluru, KA, IN2d ago
-
Senior Security Engineer INR 2156K-2695KAutomation | Change Management | DLP | Data Classification | Data ConnectorsSenior-level Full TimeHyderabad, Telangana, India2d ago
-
Senior Incident Optimization & Reliability Specialist - End-User Technology – Vice President INR 1971K-3200KAIOps | Alert Correlation | Automation | CMDB | Cause analysisSenior-level Full TimeTRIL INFO PARK, LITTLEWOOD TOWER, India2d ago