Technical Enterprise Incident Manager
Tasks
- Analyze KPIs and operational metrics
- Coordinate incident bridge calls
- Create cloud architecture and dependency diagrams
- Develop monitoring alerting and dashboards
- Document incidents in ServiceNow
- Drive continual service improvement
- Drive service restoration
- Implement resiliency strategies
- Implement root cause remediations
- Improve platform reliability and observability
- Maintain incident runbooks and knowledge articles
- Maintain incident timelines and communications
- Manage escalation procedures
- Monitor SLA compliance
- Prioritize incidents by business impact
- Support production readiness reviews
- Use Datadog for incident investigation
Perks/Benefits
Skills/Tech-stack
AWS | Azure | CI/CD | Capacity Planning | CloudWatch | Cloudcraft | DNS | Datadog | DevSecOps | Failover | Firewall | GCP | ITIL | ITSM | Incident Management | Infrastructure as Code | Linux | Load Balancer | Networking | Performance optimization | Problem Management | Proxies | Resiliency | SRE | ServiceNow | Windows server | “as-code”
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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