Client Success Administrator
Tasks
- Administer client check ins
- Administer customer onboarding and offboarding surveys
- Coordinate customer follow ups across teams
- Escalate overdue follow ups
- Handle state complaints and Google review administration
- Maintain customer sentiment data and reporting
- Manage customer feedback and service recovery
- Manage customer feedback from complaints and reviews
- Manage secretary of state registrations
- Oversee client retention programs
- Perform quality control review of customer communications
- Produce monthly executive reporting
- Run Net Promoter Score surveys
- Track and document survey responses
- Validate service recovery plans completion quality and documentation
Perks/Benefits
- 401k
- Accident insurance
- Company-Paid Holidays
- Critical illness coverage
- Dental insurance
- Health insurance
- Life insurance
- Long-term disability
- Paid time off
- Short-term disability
- Vision insurance
Skills/Tech-stack
CRM | Customer Feedback | Customer Retention | Customer communication | Data Analysis | Executive reporting | Google Reviews | Microsoft Excel | Microsoft Office | Net Promoter Score | Power BI | Quality Control | Service recovery | Survey Administration | SurveyMonkey | Vantaca
Education
N/A
Regions
Countries
States
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