Technical Support Engineer III
INR 2000K-2400K (estimate) Senior-level Full Time Found 2d ago
Tasks
- Create and deliver mentoring programs
- Document interactions and case details
- Ensure product performance
- Gather logs and reproduce issues
- Identify and resolve potential problems
- Manage customer escalations
- Participate in knowledge sharing
- Perform additional duties and projects
- Prioritize workload based on severity
- Provide in-depth training
- Recommend solutions and escalate when needed
- Research in knowledge base and documentation
- Respond to customer cases
- Review user documentation and product requirements
- Serve as subject matter expert
Perks/Benefits
- N/A
Skills/Tech-stack
AD | Active Directory | Active Directory Management | Application Support | Application support methodology | Command Line | Command line navigation | Directory management | Dump analysis | Email Troubleshooting | Endpoint diagnostics | Event Viewer | File System | File analysis | File system management | Firewall Configuration | HTTP | Information security | LDAP | Linux support | Log file | Log file analysis | MSSQL | Mac OS | Mac OS support | Memory dump | Memory dump analysis | Network Latency | Network Troubleshooting | Network latency diagnosis | Networking basics | Networking protocols | OS support | Packet Capture | Permissions Management | Red Hat | Red Hat Linux | SMTP | SSL/TLS | Support methodology | System management | TCP/IP | Windows Support | Wireshark
Education
Bachelor | Bachelor's Degree | Higher Diploma | Higher education
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