Senior Manager of Service Integration & Management (SIAM)
Tasks
- Drive end to end IT service integration
- Ensure service compliance and report KPIs
- Improve service quality using ITIL and SIAM
- Lead continuous improvement initiatives
- Monitor SLAs and supplier performance
- Optimize processes and collaborate with suppliers
- Perform root cause analysis
- Resolve escalated issues
Perks/Benefits
Skills/Tech-stack
Cause analysis | Continuous Improvement | Data Analysis | Governance | ITIL | KPI Reporting | Root Cause Analysis | Root cause | SIAM | SLA monitoring | Service Delivery | Service Integration | Service compliance | Stakeholder management | Supplier management
Education
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