Service Delivery Manager, Managed Detection and Response
Tasks
- Coordinate MDR service delivery across teams
- Coordinate service improvement plans
- Define service delivery processes
- Define service performance metrics
- Drive corrective actions
- Identify delivery risks
- Lead quarterly service reviews
- Maintain compliance evidence
- Maintain runbooks and governance
- Maintain service reporting dashboards
- Manage client escalations
- Manage service delivery quality
- Oversee customer onboarding projects
- Own SLA adherence
- Support SOC certification maintenance
- Support regulatory compliance reporting
- Track onboarding milestones
Perks/Benefits
- Fertility treatment leave
- Financial education
- Flexible working hours
- Hybrid working
- Life insurance
- Matching Pension Contribution
- Maternity leave
- Military Leave
- Paid time off
- Parental support
Skills/Tech-stack
Alert triage | Capacity Planning | Compliance Management | Dashboarding | Detection engineering | EDR | Escalation management | ITIL | Incident Response | Jira Service | Jira Service Management | Log Ingestion | Mitre Attack | Performance Metrics | Reporting | SIEM | SLA management | SOC Operations | Service Management | Service Performance | Service performance metrics | ServiceNow | Shift Rostering | Workforce optimization
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
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