Customer Success Technical Advisor

Tasks

• Advise on security maturity and posture assessments
• Conduct NIST CIS and Zero Trust assessments
• Conduct executive business reviews
• Contribute technical expertise for customer engagements
• Define security improvement roadmaps
• Drive adoption and value realization of XDR
• Guide endpoint protection deployment
• Lead architecture discussions and technical reviews
• Lead customer onboarding and adoption planning
• Manage post sales lifecycle for customer accounts
• Optimize threat detection strategies
• Partner with Sales on account strategy and growth
• Perform customer health management
• Provide customer feedback to improve products and adoption strategies
• Provide security architecture guidance
• Support cloud security adoption
• Support identity protection adoption
• Support renewals and expansions

Perks/Benefits

• N/A

Skills/Tech-stack

Business reviews | CIS | Cloud Security | Customer Health | Customer Health Management | Customer Success | Cybersecurity | Endpoint protection | Executive Business Reviews | Health management | Identity Security | Mitre Attack | NIST | Network Security | Network Security Architecture | SOC Operations | Security Architecture | Security operations | Threat detection | XDR | Zero Trust