Support Engineer
Tasks
- Collaborate with platform engineers for root cause analysis
- Improve operational processes
- Maintain certifications
- Manage escalations within SLAs
- Operate in ServiceNow
- Participate in knowledge sharing
- Perform on-call support
- Provide customer support procedures
- Resolve network routing and switching issues
- Resolve network security and firewall issues
- Troubleshoot backup and disaster recovery issues
- Troubleshoot storage issues
- Troubleshoot virtualization issues
- Update internal documentation
- Use AI tools to improve work efficiency
Perks/Benefits
- N/A
Skills/Tech-stack
Ansible | Backup Software | Cisco | Cloud Orchestration | Cloud Provider | Commvault | Disaster Recovery | Firewall | Fortigate | Linux | Managed Service | Managed Service Provider | Network Diagrams | Network Security | Network Switching | Network routing | Palo Alto | Private Cloud | Service Provider | ServiceNow | Storage | Terraform | Unix | VMware | Veeam | Virtualization | Windows | Zerto
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