Technical Account Manager
Tasks
- Create executive customer presentations
- Develop deep understanding of customer business needs
- Lead crisis and incident response
- Maintain integration knowledge of customer environment
- Manage and monitor support interactions
- Oversee strategy to meet customer requirements
- Plan and lead process improvement initiatives
- Plan document and identify risks for production changes
- Provide proactive technical leadership to strategic customers
- Recommend solutions for customer roadmap and technical needs
- Respond to customer escalations
- Review system status and major issues
Perks/Benefits
- Annual wellness days
- Community Outreach Days
- Flexible time off
- Flexible work environment
- Global collaboration and networking opportunities
- Recognition program
- Volunteer days
- Wellbeing program
- Work from anywhere option
Skills/Tech-stack
Active Directory | Compliance | Crisis management | Customer Service | Data Communication | Email Archiving | Email Networking | Incident Response | Linux | Microsoft Exchange | MySQL | Network Security | Project Management | Records management | SMTP | Technical Presentations | Windows
Education
N/A
Roles
Related jobs
-
Information Security - Manager Assistant USD 89K-150KAudit management | Business Process | Business process improvement | Confidentiality | Control TestingCareer development and training | Counseling support | Financial coaching and support | Hybrid work model | On-site wellness centersMid-level Full TimeUS-Arizona-Phoenix3h ago
-
Microsoft Excel | Microsoft Office | Microsoft Outlook | Microsoft PowerPoint | Microsoft WordCareer development training | Dental insurance | Disability insurance | Employee counseling support | Financial coachingMid-level Full TimeUS-Arizona-Phoenix3h ago
-
Senior Program Manager, Information Security USD 129K-152KAutomation | Budget Management | Change Management | Data Visualization | Data analyticsEmployee travel credits | Inclusion and belonging program | Remote workSenior-level Full TimeUnited States20h ago
-
Data Center Program Manager USD 81K-183KAHU | Capacity Planning | Cause analysis | Customer Service | Data centerMid-level Full TimeAtlanta, GA, US22h ago
-
AWS | Automation | Azure | Cause analysis | Cloud SecurityBenefits | Bonus | Employee travel credits | Equity | Remote work eligibleSenior-level Full TimeUSA - Remote R22h ago
-
Associate Director Site Reliability Engineering - IAM USD 120K-180KAccess Management | Active Directory | Alerting | Automation | Change ManagementHealth and life insurance | Hybrid work model | On-call support | Paid time off | Pension/retirement benefitsMid-level Full TimeJersey City, NJ, United States1d ago
-
Technical Project Manager USD 135K-155KAgile | Google Suite | Jira | Microsoft Office | Microsoft ProjectMid-level Full TimeRemote - US R1d ago
-
Privacy Program Manager USD 193K-217KPrivacy Law | Privacy policy | Program Management | Project Management | Technology LawMid-level Full TimeNew York, NY1d ago
-
AI Agents | Abuse detection | Bug Bounty | Computer Network Security | Computer networkSenior-level Full TimeAustin, TX, USA; Kirkland, WA, USA1d ago
-
Advanced Analytics | Artificial Intelligence | Compliance Management | Data Governance | Data VisualizationSenior-level Full TimeOakland, CA, US, 94612 R1d ago
-
Cybersecurity Awareness Manager USD 105K-150KCybersecurity | E-Learning | Governance Risk | Governance risk compliance | Incident ResponseOn-call support | Teleconference Availability | Trade show participation | Travel opportunitiesMid-level Full TimeBloomington, IN, United States1d ago
-
Technical Project Manager USD 112K-179KATO | Change Management | Cloud Migration | Cost Management | Critical pathMid-level Full TimeHerndon, VA, United States1d ago
-
Mid-level Full TimeHerndon, VA, United States1d ago
-
Third-Party Cybersecurity Risk Manager USD 147K-221KContract Review | Cyber Hygiene | Cybersecurity | Data Quality | Metrics Reporting401k savings plan | Adoption benefits | Career development | Dental insurance | Disability benefitsMid-level Full TimeEast Peoria, Illinois, United States1d ago
-
Security Engineering Manager USD 199KCloud Security | Continuous Improvement | Cybersecurity roadmap | Enterprise Architecture | Information security401k plan | Dental insurance | Health insurance | Health savings account | Paid HolidaysMid-level Full TimeUSA-MN Mounds View South, United States1d ago
-
Manager, Product Security Analytics USD 133K-247KAnomaly Detection | Application Firewall | Authentication | CCPA | Cybersecurity complianceDisability insurance | Employee wellness program | Health insurance | Hybrid work schedule | Life insuranceMid-level Full TimeCA Burbank Bldg. 750, Second Century, …1d ago
-
Audit Manager II – Enterprise Risk Management USD 94K-118KAudit Methodology | Automation | Credit Risk | Data analytics | Enterprise RiskEmployee resource groups | Flexible time off | Health and wellbeing benefits | In-person collaboration | Professional developmentMid-level Full Time1271 Avenue of the Americas, New …1d ago
-
Manager, Global Security Operations Center USD 100K-120KAWS | Alert Correlation | Azure | CASB | Cloud platformMid-level Full TimeCharlotte, NC, US, 282771d ago
-
Enterprise Risk Management Senior Manager USD 135K-188KCOSO Framework | Compliance Risk | Credit Risk | Enterprise Risk | Enterprise Risk Administration401k retirement plan | Disability coverage | Employee assistance program | Employee recognition programs | Employee referral programsSenior-level Full TimeUnited States1d ago
-
Meetings Manager - Billington CyberSecurity USD 64K-90KAttendee Experience Management | Audio Visual | Audio-visual production | CEU Administration | Capacity modelingExtended hours during events | Flexible work schedule | Travel opportunitiesSenior-level Full TimeChevy Chase, United States1d ago
-
Datacenter Security Operations Manager USD 96K-206KAccess Control | Budget Management | Cause analysis | Forecasting | Incident ResponseMid-level Full TimeSan Antonio, TX, US1d ago
-
Access Control | Alarm systems | Audit | Compliance Management | Incident ResponseOn-call emergency response | Shift flexibility | Travel opportunitiesSenior-level Full TimeSunnyvale, TX, United States1d ago
-
Information Systems Security Manager USD 122K-200K800-53 | AWS | Active Directory | Bash | Cloud SecuritySenior-level Full TimeArlington, VA2d ago
-
Audit Readiness | Case management | Cloud Security | Crisis management | Cyber ThreatSenior-level Full TimeAuburn Hills, MI, United States2d ago
-
Cybersecurity Operations Manager USD 106K-130KActive Directory | Enterprise networking | IT Operations | IT Operations and Maintenance | ITILMid-level Full TimeSan Antonio, TX, United States2d ago