Network Security Technical Support Engineer
Heredia, Heredia, Costa Rica
USD 155K-343K (estimate) Mid-level Full Time
Tasks
- Collaborate with engineering on recurring issues
- Configure identity integration and access policies
- Escalate critical issues with root cause analysis
- Manage support ticket queue and resolve within SLAs
- Participate in on call rotation for P1 escalations
- Reproduce issues in lab environments
- Support SSE platform customer issues
- Troubleshoot secure access and connectivity issues
- Write knowledge base articles and runbooks
Perks/Benefits
- Comprehensive health and wellbeing benefits
- Hybrid work environment
- On-call rotation
- Professional development programs
Skills/Tech-stack
AWS | Access Management | Active Directory | Azure Active Directory | CASB | Cloud Architecture | Cloud platform | DNS | Firewall | Google Cloud | Google Cloud Platform | HTTP/HTTPS | Identity and Access Management | Identity and access | LDAP | Microsoft Azure | Okta | Proxy | SAML | SASE | SCIM | SD-WAN | SWG | TCP/IP | TLS | VPN | ZTNA | Zero Trust
Regions
Countries
States
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