Technical Support Engineer
Tasks
- Analyze source code and dump files
- Collaborate with engineering to resolve bugs
- Communicate with technical and non-technical stakeholders
- Coordinate bug fixes and prioritization
- Create internal and customer knowledge base articles
- Diagnose product issues using logs and traces
- Document solutions and known issues
- Enhance internal support tools
- Troubleshoot field issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Cloud platform | Google Cloud | Google Cloud Platform | Hyper-V | Log Analysis | Microsoft Hyper-V | Network Protocols | Networking | Operating Systems | Python | Shell Scripting | Troubleshooting | VMware ESXi | Virtualization
Education
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