Customer Onboarding Engineer - Cybersecurity Products
Tasks
- Build onboarding playbooks and runbooks
- Communicate with security and IT teams
- Configure customer environments
- Coordinate onboarding timelines
- Create onboarding checklists and plans
- Gather technical requirements
- Guide customers through implementation steps
- Lead onboarding calls and workshops
- Manage technical expectations and escalate blockers
- Own technical onboarding process
- Produce meeting notes and handover documentation
- Provide feedback to improve product usability and docs
- Resolve onboarding blockers with engineering teams
- Track onboarding issues and improve time to value
- Validate deployments before handover
Perks/Benefits
Skills/Tech-stack
API | AWS | Authentication | Authorization | Azure | Certificates | Confluence | Cybersecurity | DNS | EDR | Firewalls | Google Cloud | HTTP | HTTPS | IAM | IP Allowlisting | Incident Response | Jira | MFA | Networking | Networking Fundamentals | OAuth | OIDC | Proxies | Python | RBAC | SAML | SCIM | SIEM | SoC | Threat Intelligence | VPN | Vulnerability Management | XDR
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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