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Customer Onboarding Engineer - Cybersecurity Products

Switzerland - Remote R

CHF 90K-140K (estimate) Mid-level Full Time

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Found 22h ago

Tasks

Build onboarding playbooks and runbooks
Communicate with security and IT teams
Configure customer environments
Coordinate onboarding timelines
Create onboarding checklists and plans
Gather technical requirements
Guide customers through implementation steps
Lead onboarding calls and workshops
Manage technical expectations and escalate blockers
Own technical onboarding process
Produce meeting notes and handover documentation
Provide feedback to improve product usability and docs
Resolve onboarding blockers with engineering teams
Track onboarding issues and improve time to value
Validate deployments before handover

Perks/Benefits

Skills/Tech-stack

API | AWS | Authentication | Authorization | Azure | Certificates | Confluence | Cybersecurity | DNS | EDR | Firewalls | Google Cloud | HTTP | HTTPS | IAM | IP Allowlisting | Incident Response | Jira | MFA | Networking | Networking Fundamentals | OAuth | OIDC | Proxies | Python | RBAC | SAML | SCIM | SIEM | SoC | Threat Intelligence | VPN | Vulnerability Management | XDR

Education

Bachelor of Arts | Bachelor of Engineering | Bachelor of Science

Roles

Customer Onboarding Engineer | Engineer | Implementation Engineer | Onboarding Engineer | Solutions Engineer

Regions

Countries

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