Escalation Engineer - ZIA/ZPA

Bangalore, IND; Mohali, IND

INR 3000K-4000K (estimate) Senior-level Full Time

@ Z...

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Found 1d ago

Tasks

Collaborate with engineering on customer testing
Create and maintain technical knowledge base entries
Own escalated customer issue resolution
Provide status and action plans
Reproduce customer issues in controlled environments
Resolve critical customer cases within SLA

Perks/Benefits

Skills/Tech-stack

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Escalation Engineer - ZIA/ZPA

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