Escalation Engineer - ZIA/ZPA
Bangalore, IND; Mohali, IND
INR 3000K-4000K (estimate) Senior-level Full Time
Tasks
- Collaborate with engineering on customer testing
- Create and maintain technical knowledge base entries
- Own escalated customer issue resolution
- Provide status and action plans
- Reproduce customer issues in controlled environments
- Resolve critical customer cases within SLA
Perks/Benefits
Skills/Tech-stack
DNS | FTP | Firewall | HTTP | IDS/IPS | IPSec | MTR | Networking | Ping | SMTP | SSL/TLS | Traceroute | Troubleshooting | VPN | Web Security
Education
Roles
Regions
Countries
States
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