ServiceNow Administrator
London - UK, United Kingdom
GBP 49K-69K (estimate) Senior-level Full Time
Tasks
- Administer ServiceNow platform
- Configure forms fields workflows UI policies business rules
- Coordinate with ServiceNow vendor support
- Deploy new ServiceNow capabilities
- Develop maintain platform performance analytics dashboards reports
- Drive user adoption of Employee Center and Now Assist
- Enforce security and compliance access controls change management
- Identify process improvement and automation opportunities
- Implement enhancements configurations and customizations
- Maintain platform documentation knowledge base articles
- Manage user accounts roles groups access control
- Monitor system performance troubleshoot issues
- Perform instance maintenance health checks upgrades patching
- Provide end-user training and support
- Recommend and implement new workflows
- Support ITSM Incident Problem Change Request processes
- Support Workplace Service Delivery processes
Perks/Benefits
- 25 days paid holiday plus bank holidays
- Buy sell extra leave
- Company pension scheme
- Electric car scheme
- Emergency care benefit
- Hybrid working
- Income protection
- Life assurance
- Menopause plan
- Private medical and dental insurance
- Training and professional development
- Travel insurance
Skills/Tech-stack
Employee Center | Flow Designer | IT Service Management | IT service | ITIL | Integration Hub | JavaScript | MID Server | Now Assist | Performance Analytics | Process mining | REST API | SOAP API | Service Delivery | Service Management | Service Portal | ServiceNow | ServiceNow ITSM | ServiceNow WSD | Virtual Agent | Workplace Service Delivery
Education
N/A
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